Privacy Policy

Personal Information

When you create an account, we collect your name, email address, date of birth, gender, and profile photo. If you use Google Sign-In, we receive your Google profile information.

Health Information

To provide health features, we may collect health-related data you voluntarily enter, such as medical history, symptoms, medications, fitness activity, and consultation records. This data is treated with the highest level of confidentiality.

Camera & Media

CLAPP requests camera access to allow you to take profile photos, share images in community forums, and participate in video consultations with doctors. We do not store camera data beyond what you explicitly upload.

Location

With your permission, we use your device location to show nearby healthcare providers and pharmacies. Location data is used in real-time and is not persistently stored on our servers without your consent.

Device & Usage Data

We automatically collect device identifiers, operating system version, app version, crash logs, and usage analytics to improve the app experience.

Push Notifications

We use Firebase Cloud Messaging to send appointment reminders, health tips, and community notifications. You can disable these at any time in your device settings.

We use the information we collect to: • Provide, maintain, and improve CLAPP's features and services • Facilitate doctor consultations and health tracking • Send appointment reminders and relevant health notifications • Personalise your in-app experience and AI health insights • Ensure the security and integrity of your account • Comply with applicable laws and regulations

Healthcare Providers

When you book a consultation, relevant health information is shared with the doctor or specialist you are consulting with.

Service Providers

We work with trusted third-party services including Firebase (Google) for authentication, cloud storage, and messaging. These providers are contractually bound to protect your data.

No Sale of Data

We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.

Legal Requirements

We may disclose information if required by law, court order, or to protect the rights and safety of our users.

Your data is stored on secure servers with encryption in transit (TLS) and at rest. We follow industry-standard security practices to protect against unauthorised access, alteration, or disclosure. Despite these measures, no method of transmission over the internet is 100% secure.

We retain your personal and health data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@criterionlife.com. Some data may be retained for legal compliance obligations.

Depending on your location, you may have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request deletion of your data • Withdraw consent for data processing • Object to or restrict certain processing • Data portability To exercise any of these rights, contact us at privacy@criterionlife.com.

CLAPP is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

CLAPP may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will update the effective date below and notify you via the app or email. Continued use of CLAPP after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: Email: privacy@criterionlife.com Website: www.criterionlife.com Company: Criterion Life Limited